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Care Opinion

An unfortunate accident!

Posted By Cdm93

"An unfortunate accident!"

About: NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

I accidentally grabbed the barrel of a curling iron, heated to 260 degrees at 5am. My fingers and the palm of my hand had burn injuries and I was in quite a bit of pain. I telephoned NHS24, only in the hope of being directed to an OOH nurse for dressings. However, the young man on the phone was so caring and reassuring, he calmly coached me through the pain of running the burns under cool water. It was decided due to the time and location of the burn, being seen at A&E would be the best option. 

On arrival at A&E at the QEUH, I was triaged within 15 minutes. The triage nurse kindly gave me analgesia and gently removed my cling-film dressing for something more comfortable. Following that, I only waited another 20 minutes before seeing a medic. My care was outstanding, and everyone member of staff involved was so kind and compassionate. Thank you all so much. 

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Responses

Response from Laura Neil, Interim Head of Clinical Governance & Quality Improvement/ Lead AHP, NHS 24 last month
Laura Neil
Interim Head of Clinical Governance & Quality Improvement/ Lead AHP,
NHS 24

Submitted on 22/03/2024 at 11:22
Published on Care Opinion at 11:23

Dear Cdm93

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to access our 111 service. However, I am pleased to read that you felt you had such a positive patient journey. Your injury sounds very painful and I hope you are now recovering well.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Laura

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last month
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 26/03/2024 at 13:08
Published on Care Opinion at 13:08

picture of Karen Hughes

Dear Cdm93,

thank you for taking the time to submit a care opinion, I hope your hand has healed now - having done similar myself with a heated hair appliance, I can absolutely sympathise with how painful it is! I’m delighted that your journey, from your initial phone call to being discharged after receiving treatment within the Emergency Department was seamless and prompt. I’ll pass on your lovely comments to the staff within the emergency department, they will be so delighted you appreciated the care and compassion you received.

With kind regards,

Karen

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