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Helpful Staff

Posted By Billo

"Helpful Staff"

About: Kincardine Community Hospital / Community Hub

(as a service user),

I was asked to get an urgent liver function test and was struggling to get a same day appointment.

I had already been to Kincardine Community Hospital for fortnightly blood tests so took a chance and phoned them direct, explained the situation and was phoned back within 5 mins with an appointment within 40mins.

Both the lady at the front desk and the nurse taking the bloods were extremely helpful.

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Responses

Response from Jennifer Fraser, Service Manager, Outpatients, NHS Grampian 13 months ago
Jennifer Fraser
Service Manager, Outpatients,
NHS Grampian

Submitted on 28/03/2024 at 12:01
Published on Care Opinion at 12:01

picture of Jennifer Fraser

Dear Billo

Thank you for taking the time to give us such positive feedback. I will pass this onto the staff at Stonehaven and I know they will be delighted to read your lovely comments. They are such a caring team and are totally patient centred. I am glad they were able to help you get you blood test carried out so quickly.

Best wishes

Jennifer Fraser

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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