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"I would just like to say thank you to the hard working staff"

About: Forth Valley Royal Hospital / Orthopaedics

(as the patient),

I attended ward 23b FVRH having broke both ankles . I stayed in this ward for 1 week whilst waiting on and recovering  from an operation on one of my ankles. I felt scared as I had never felt pain like this before and not stayed in hospital for such a long time being completely reliant on the nursing staff to help me.

I would personally like to thank Faye (light blue NHS uniform) from 23b for being the most caring and empathetic person from the minute I arrived in ward till I left the hospital ward .  With her help and encouragement I felt brave enough  to move from the bed to a commode. She made me feel like a human being .

I would also like to thank Alison 23B ( light blue NHS uniform ) for her consistent and lovely care I received from her. She has a lovely manner and such a brilliant and caring way with people and nothing fazes her . Also for giving me a big cuddle and lots of positive vibes when I was sitting on the toilet scared stiff to go for my operation.  

I would also like to thank Fiona ( also light blue NHS uniform) for being there for most of my stay , helping me have my first shower, getting me through the day with care  and dignity . This lady was one of the hardest working ladies on the ward that  I saw and never seemed to stop! 

Quick mention to Sophie ( student nurse ) who I think might have done 2 night shifts while I was there . She was so caring with everyone in the ward and tried her best at everything she was asked . She will make a great nurse.

Lastly I would like to thank the domestics for doing  thankless tasks everyday .  They do their job with care, compassion and humour! One of the domestic ladies ( sorry I didn’t get her name)  ( green serco uniform) in particular who cleaned our room the week I was there had the place spotless.  Not easy keeping a room with 5 ladies clean and she managed it with great ease. 

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Responses

Response from Mhairi Dunbar, Senior Charge Nurse, B23 Orthopaedic Trauma, NHS Forth Valley last month
Mhairi Dunbar
Senior Charge Nurse, B23 Orthopaedic Trauma,
NHS Forth Valley
Submitted on 19/03/2024 at 12:37
Published on Care Opinion at 12:37


Hi microscopiumcq95,

Thank you so much for your kind feedback, I am so glad you got home and are recovering well! I have forwarded your kind words on to the team, and those highlighted! As you will have seen B23 is very busy, and person centered care is at our heart!

Mhairi Dunbar
Senior Charge Nurse
B23

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