"Dismal attitude "

I was seen for less than 15 minutes and was told I had an incurable disease in both eyes. There was no kindness or sympathy and no bedside manner. I was simply told to use the eye drops which were prescribed and that further down the line I might be able to have inserts or surgery. That was it. Out the door I was sent while I was still in shock. To make matters worse I had to chase the clinic for the prescription and was told they had tried to send it to my GP but a glitch prevented it going through. If I hadn't chased nothing would have been done to enable me to get the medication I need. Whatever damage is done to my eyes is permanent but two weeks after my appointment I'm still awaiting the medication. Further, because of cancelled appointments and not being called back as soon as I should have been has resulted in an entire year of waiting to be diagnosed. An entire year for my eye disease to worsen. An appalling experience all round