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Excellent Service. So grateful for the NHS

Story from nhs.uk

"Excellent Service. So grateful for the NHS"

About: Harvey Group Practice

I submitted a e-consult just after 7am on 15/3/24 regarding an infection. Before 8am, the GP rang me from their home to discuss my issue.He promptly managed the issue and sorted an appropriate prescription.This is not only excellent service but the fact the GP was getting a jump start on the day from their home not only shows the sheer immense workload they have to deal with but also the commitment they have to patient care. I am incredibly grateful. I have had to contact the surgery a few times over the past 12 months regarding myself or my child and they have always provided an excellent service from the GPs I consult with through to the receptionists fielding the calls. Thank you so much. Long live the NHS.

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Responses

Response from Harvey Group Practice last month
Harvey Group Practice

Submitted on 17/03/2024 at 14:24
Published on nhs.uk at 14:24

Dear Patient,

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our service exceptional and that your issue was promptly managed to your satisfaction.

All our team is dedicated to providing the highest level of care to all our patients, and your kind words serve as a great encouragement to us. We understand the importance of quick and efficient responses, especially when it comes to health concerns, and we're glad we could meet your expectations.

Your appreciation for the commitment and dedication of our staff, even during early hours, means a lot to us. We strive to ensure that every interaction with our patients is positive and reassuring.

We're truly grateful for your ongoing trust in our services, and we look forward to continuing to serve you and your family in the future.

Thank you once again for your kind words and support.

Rochelle Larter

Practice Business Manager

Harvey Group Practice

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