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"really amazing consultant but Poor nursing care…"

About: Milton Keynes Hospital

I was admitted toward 19 and one thing I can say is the consultant I was under amazing and the way he is with his patients is amazing!

Sadly, the care on the ward really takes a lot to be desired. You are given a call buzzer If you require assistance and they say to use it, but my call buzz was ignored for three hours. I was sitting in a soiled pad for three hours and I couldn’t get anyone to answer the buzzer.

My request for pain relief took an hour but then on top of that the Nurse handed control drugs to the HCA who came to give it to me. I didn’t realise that Healthcare assistant was able to hand morphine to a patient!

I must Admit that the matron was really delightful and did help me out of a difficult situation.

So many of the HCA and nurses on ward 15 and Ward 19 are really professional and delightful and want to help but there are a nasty think that because someone has been prescribed morphine frequently that their pain should not be taken seriously and treated quickly.

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Responses

Response from Milton Keynes Hospital last month
Milton Keynes Hospital
Submitted on 20/03/2024 at 10:51
Published on nhs.uk at 10:52


Hello

My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your review. I am really glad to hear that part of your overall experience has been positive. If you would like to provide any staff names or further details we will ensure this is shared. With regard to your care on the ward, I am so sorry and we would really like to look into this further. Can I please ask that you contact our PALS team on 01908 995954 or email pals@mkuh.nhs.uk

Thank you for taking the time to write your review and we hope you are recovering well.

The Patient and Family Experience team

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