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No reception staff and bad signage in hospital

Story from nhs.uk

"No reception staff and bad signage in hospital"

About: Chapel Allerton Hospital

There was no reception, so nobody to ask there where to go as was not clear in entrance where the Orthopaedics department was. Had to ask a lovely volunteer lady who pointed the direction but not sure exactly where it was. The signs in this hospital are really bad and many other patients complained too as we all lost going round. The staff acknowledged this themselves and said they get many complaints about this and the fact there is nobody on reception either. All staff we spoke to from volunteers to the Dr my husband saw were all very pleasant and friendly but the worst hospital I ever visited for getting lost easily which could be addressed without too much expense!

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust last week
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 10/05/2024 at 10:31
Published on Care Opinion at 10:31

Thank you for taking the time to write to us.

I am very sorry to read that you had such a poor experience when you visited Chapel Allerton Hospital due to lack of reception staff and poor signage.

Unfortunately there is not enough information in your post to allow us to look into the matters you have raised thoroughly therefore I would ask that you contact our Trust’s Patient Advise and Liaison Service (PALS).

This would also allow us look into the matters you have raised more thoroughly and also to see what lessons we could learn from your experience.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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