This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The staff are worth their weight in gold

Posted By Mum of 3

"The staff are worth their weight in gold"

About: Forth Valley Royal Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Horrendous pain and following NHS24 Call, passed to Ambulance service: daughter woke up at 1.40am with paramedics in the house and (single) mum having ECG. Child very anxious - paramedics took time to reassure her and explain what was happening with mum. Excellent. ❤️

Arrived at A&E, triaged and nurses were efficient, respectful, listened & calm. Again Excellent.❤️

Discharged within 4 hours, reassured, follow up with GP, lifestyle changes but no pain meds nor advice from the Doctor about what to do if it happened again, or likelihood of it happening again. That was ok, but to improve - they should have given me something.

Fast forward five days - exact same thing happens again. This time, my son brings me to A&E on advice from NHS 24. Arrive, triaged and nurses efficient, caring, respectful, listened, calm and overall awesome. Consistent and excellent ❤️❤️

Doctor, despite the business of A&E on Friday morning, gets my pain under control. Excellent ❤️❤️

ANP sees me, listens, respectful, non judgmental, compassionate, interested, shared his thought process and plan. All imperative for a good therapeutic relationship and positive outcomes. He examined me, chased up bloods, and did exactly as he said he would do, which again, added to my appreciation of him caring for me.  Excellent ❤️❤️

Then Surgical Reg saw me, and he was efficient, compassionate; logical, and gave me a plan. Excellent ❤️❤️

Home with medication to get me through weekend, a plan to return to Hot Clinic on Monday and I am in awe of the work and consistent care I received both times from a pressurised NHS. 

The staff are worth their weight in Gold

Thank you so much

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last month
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 19/03/2024 at 12:02
Published on Care Opinion at 12:02

Dear Mum of 3

Thank you for sharing your story. It must have been a very worrying time for you so I am glad that you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I do hope you are feeling better now.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley last month
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 22/03/2024 at 13:00
Published on Care Opinion at 13:00

Dear Mum of 3

Thank you for sharing your experience in ED and all the staff that were part of your care.

I especially want to thank you for highlighting the care received by the ED ANP, I am delighted to hear this was person centred. This will be feedback to the team member.

I hope you are feeling better

Take care

Tracey

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Joanne Auld, Senior Charge Nurse, Accident & Emergency, NHS Forth Valley last month
Joanne Auld
Senior Charge Nurse, Accident & Emergency,
NHS Forth Valley

Submitted on 26/03/2024 at 14:41
Published on Care Opinion at 14:41

Dear mum of 3,

Thank you for sharing your experience in the ED and the care you received.

I am glad that you had a positive experience and the care you received was excellent. I will pass this onto the full team.

I hope you are on the mend.

Joanne Auld

Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k