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"They waited for me to say I was ready before trying to begin"

About: Perth and Kinross Health & Social Care Partnership / Public Dental Service (Tayside)

(as the patient),

I had an emergency appointment at Broxden dental. I’m absolutely terrified of dentists, so was dreading it. I ended up needing a tooth removed.

The students were unbelievably kind and caring. They took so much time to make sure I was okay and explain the whole process to me. When I put my hand up to stop, due to pain, they stopped straight away. They put on music that I liked to try and help  calm me during the process.

Every time they moved to a new step, they waited for me to say I was ready before trying to begin. As the process went on, they were telling me how it was going and what was left/ how close they were to finishing the extraction. I was unsure about being seen by students at first, but they were an absolute credit to the building.

I would argue that they were better than any dentists I’ve ever been seen by. I wish I could remember the names of the students so I could actually credit them properly, but they were fantastic.

Today was the first time I had ever felt comfortable in a dentist. So grateful to the two girls I was seen by

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Responses

Response from Heather Ballantyne, Perth and Kinross Health & Social Care Partnership 16 months ago
Heather Ballantyne
Perth and Kinross Health & Social Care Partnership
Submitted on 18/03/2024 at 16:48
Published on Care Opinion at 16:48


picture of Heather Ballantyne

Thank you so much for taking the time to leave your feedback on the site. We very much appreciate your positive comments and I will let the team at Broxden know. They will be delighted to know that you had such a good experience and that you felt so comfortable having your dental treatment. Thank you

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