"Unprofessional and uncooperative"

A pity to report that I have found the district nursing team the least professional and uncooperative team I have ever experienced.

Having recently registered in the area temporarily, I wanted to arrange for my district nurse care while I was back in the area (as I have had at my home) following my cancer diagnosis and extensive surgeries to remove a bowel tumour.

When I tried to arrange things via telephone, I felt the staff members I spoke with were hostile and rude during our conversations. I received a phone call to refute my position as a housebound patient despite previously having had the temporary arrangements in place at the end of 2023.

The team made comments including that if I'm able to travel up here by train (with assistance) then I can get to the health centre, and that they did me a favour with the previous arrangements, which I found to be both astounding and ridiculous as a patient with severe nerve damage to the leg, two nephrostomies and a catheter, rendering me unable to walk or pursue daily activities normally.

I was surprised they did not seem to understand that the NHS is not a favour based system. The irrational hostility and discrimination I experienced was totally uncalled for and I sincerely hope no other patient has to experience this type of behaviour.

Despite direct contact from my usual GP surgery and my local district nursing team, the temporary team that I met still feel uncooperative and unsupportive to myself as a cancer patient. I have experienced the general attitude of the district nurses I came into contact with as hostile, uncooperative and unprofessional.

I will pursue my complaint with NMC and the CQC to protect the interests and human rights of myself and other patients.