"Very bad time keeping and gossipy reception staff "

I had an appointment today and instead of telling me the gp was running behind they let me sit for nearly an hour , not the worst thing a lady in the desk was on the phone to someone and when she got off she commented about the patient being a handful and posh snob saying nothing is good enough for her, her fellow colleagues laughed , it’s extremely disrespectful to do this and I can believe how they talked about someone calling up