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Abrupt gp

Story from nhs.uk

"Abrupt gp"

About: Preston Park Surgery

I saw the gp who was not very happy with my questions trying to understand what exactly was the problem with my eyelid. I had already seen a gp last week who misdiagnosed and prescribed antibiotics. I still don't have a diagnosis but this time I was prescribed hydrocortisone .

When I said I wanted to also discuss my snoring she abruptly said no , only 1 thing per appt. I appreciate that buy it was a very rude way of saying it and then she said I will give you some reading on it and spent the next 2 mins searching for it unsuccessfully..

What is happening to this practice!

There is no empathy at all.

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Responses

Response from Preston Park Surgery last month
Preston Park Surgery

Submitted on 13/03/2024 at 15:27
Published on nhs.uk at 15:27

Dear Mr Dsouza

Further to our conversation, I want to express my sincere apologies for the experience you had during your recent visit with our Locum GP. We are truly sorry to hear that your expectations were not met, and we take your feedback seriously.

Rest assured, we are committed to providing quality care, and your feedback will be thoroughly reviewed with the GP in question. I will write back to you once I have received their reply.

I would like to personally assure you that your well-being is our top priority, and your input is essential in helping us maintain the highest standards of care.

Yours sincerely

Janak Chauhan

Practice Manager

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