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"Worst doctors surgery ever"

About: Crusader Surgery

My sister and her children are registered at Crusader Surgery, Clacton. I have been asked to contact the surgery on behalf of my sister as she works at a school and is not allowed access to her phone to book appointments or other services. The line is busy from 8am and takes hours for anyone to answer, then you can’t book an appointment in advance. Rarely can you get an appointment on the day. Basically it’s practically impossible to get an appointment. There is no provision for full time workers to get an appointment out of business hours. I could go on and on about the absolute shambles of a surgery. It makes my blood boil every time I need to phone them for my sister. Thank goodness this surgery is not mine. I would not recommend this surgery. Dreadful place.

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Responses

Response from Crusader Surgery 3 months ago
Crusader Surgery
Submitted on 14/03/2024 at 08:33
Published on nhs.uk at 08:33


Good Morning, we are always working towards easy accessibility for patients to access the surgery. The other form of contacting the surgery to arrange an appointment is visiting our website ncmghealth.co.uk/dashboard you can request an appointment at the time the suits. It is monitored 3 times a day. Most workers use this system to request medication, appointments and any queries. Hope this will make your accessibility easier for the future.

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