"Awful and shocking experience"

I am truly, truly worried for any patient attending this hospital. The nurses that attended to me did not care, at all.

I attended Princess Alexandra hospital on Monday the 15th after phoning 111 advising me to get to the ED within 2 hours regarding my severe back pain, nausea and dizziness. After 4 hours waiting and speaking to several nurses prior to the “GP appointment”, a nurse *censored name* was handling my visit.

I explained my physical symptoms and past tests. She didn’t listen, she said there’s nothing she can do, refused to test further or ask any questions etc.

She suggested I’m making the visit to the ED because of “anxiety”. She also kindly mentioned how the reason I’ve seen 4 gastroenterologists is because “I didn’t like the answers I was being given”. She unfortunately didn’t have a viable response when I mentioned how each new gastroenterologist had a different insight and ran different tests correlating to my symptoms. Luckily, my partner was there with me and is a witness to how rudely I was handled considering my calm and gentle approach. She sent me on my way that she is only here to deal with “critical” patients and was not concerned about my situation at all. I also mentioned about how I didn’t want to live, which she didn’t even blink an eye to.

I am a very understanding individual and it would take a lot for me to “complain” about a situation, but this circumstance is very deserving.

I have found her page on LinkedIn and her description about how she praises herself to have incredible customer care is a complete lie.

I am extremely concerned for any patient under the care of *censored name*, who instantly pins physical symptoms without any diagnostics or evidence such as severe pain and abnormal blood results/faecal screenings on “anxiety”. This is disgusting.

Thanks for your time reading this.