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"We had a positive experience and were seen promptly"

About: Paediatrics / Outpatients

(as a service user),

Myself and my husband attended an appointment in the children's outpatients clinic with our 8 week old baby.

We had a positive experience and were seen promptly for an issue identified in the community by our Health Visitor. The Dr who seen us was kind, thorough and listened to our concerns. The health care assistant who completed our babies measurements before we seen the Dr was also very pleasant.

During our Time in the department I needed to breastfeed my baby and I was able to use the dedicated feeding room. The room was stocked with nappies and wipes and had a chair and nice foot stool however I would like to add I feel a pillow would be very beneficial if at all possible.

I understand for infection control this would have to be cleaned between use however I am sure this could be arranged? I was not able to feed my baby particularly comfortably due to the lack of pillow so for me personally it would be a great addition to the room. 

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Responses

Response from Pauline Hunter, Senior Charge Nurse, Paediatrics, NHS Fife last month
We are preparing to make a change
Pauline Hunter
Senior Charge Nurse, Paediatrics,
NHS Fife
Submitted on 19/03/2024 at 16:34
Published on Care Opinion on 27/03/2024 at 13:28


Dear Cavi2015,

Thank you very much for your feedback, I am glad you had a positive experience and I will pass on your comments to all involved.

I look into getting a pillow added to the room if possible.

Kind regards

Pauline Hunter

Senior Charge Nurse

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