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"I got extremely professional and friendly helpful staffing"

About: Altnagelvin Area Hospital / Cardiology Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control

(as the patient),

Was woken up with chest pain at midnight, phoned 999, dispatcher was great support until the paramedics arrived in just 15 mins.

Straight through no queue or waiting in the A&E area, every check was done to check me out.

Cannot fault the care I got extremely professional and friendly helpful staffing at all stages thanks for everything, finally got a diagnosis in March 2024 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 19/03/2024 at 11:13
Published on Care Opinion at 11:13


picture of Neil Gillan

Good morning Shaun 4,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the great support provided by the dispatcher and the extremely professional, friendly and helpful approach of the paramedics. Feedback such as this lifts the morale of the whole organisation in what is a challenging period.

I hope you are recuperating well.

Best wishes

Neil

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