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"My experience was good in all aspects"

About: Diabetic Eye Screening / The Arches Wellbeing and Treatment Centre

(as a service user),

I attended for my Northern Ireland Diabetic Eye Screening Programme at the appointed time.

Front reception at the Arches Centre directed me to the appropriate area, where I was greeted by a pleasant and helpful volunteer called Gary. He invited me to take a seat.

The operative, called Paul, then emerged and brought me through and gently took me through the process, including applying eye-drops, shown to the waiting room for a few minutes, then brought back for the eye exam.

When complete, Paul asked me if I wanted to look at the photos with him, with some layman explanations, so we did that and I mentioned diabetes more generally, so he gave me what is is a very helpful advice card of "15 Healthcare Essentials' from Diabetes UK.

My experience was good in all aspects, so I thank all concerned, and would urge fellow citizens to take-up this most efficient screening service.

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Responses

Response from Conor Stewart, Senior Opthalmic Science Practioner, NI Diabetic Eye Screening Programme, Ophthalmology, Belfast Health and Social Care Trust nearly 2 years ago
Conor Stewart
Senior Opthalmic Science Practioner, NI Diabetic Eye Screening Programme, Ophthalmology,
Belfast Health and Social Care Trust
Submitted on 15/03/2024 at 16:05
Published on Care Opinion at 16:09


picture of Conor Stewart

Hi GN Belfast,

Thank you for sharing your experience with the Northern Ireland Diabetic Eye Screening Programme. We really like hearing stories like yours and I am delighted that you had such a positive screening appointment. I will pass your story onto Paul for him to see also.

Regards

Conor Stewart

Senior Ophthalmic Science Practitioner

Northern Ireland Diabetic Eye Screening Programme

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Response from Melanie Fitzgerald, Volunteer Team Lead, Volunteer Services, Belfast Trust nearly 2 years ago
Melanie Fitzgerald
Volunteer Team Lead, Volunteer Services,
Belfast Trust
Submitted on 19/03/2024 at 18:42
Published on Care Opinion on 20/03/2024 at 08:17


picture of Melanie Fitzgerald

Hi GN Belfast

My name is Melanie and I am the Volunteer Services Team Lead for Belfast Trust.

Thank you for sharing your story regarding attending for Eye Screening at The Arches. I am delighted that our Volunteer Gary was able to assist you and will be delighted to pass on your comments to him.

Best wishes

Melanie

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