"Unprofessional behaviour "

Sunrise B ward. Post surgery complications made me return 3 times in 4 weeks.

As a carer myself, it is really hard, difficult and sad to see how some nurses and doctors deal with and treat patients.

No empathy, no regard for the patient’s complaints, no respect for privacy as the information about a patient’s condition/behaviour is shared by the staff in the corridors (loudly);

Information not shared correctly to other teams;

Information not registered correctly in patient’s file (medication allergies and intolerances);

Gossiping is abysmal!!!

Aggressive communication towards patients with threats and constant calls to security, when the situations could have easily been avoided or dealt with in a professional manner (use of calmer words, voice tone, expressions, privacy, etc.);

Lies about patient’s behaviour with no evidence or opportunity for further investigation (anonymous accusations from staff members);

Use of products which, due to allergies or intolerance, may cause discomfort (sneezing, nausea , vomiting, headaches) or distress to patients (strong perfumes, cleaning products);

Unfortunately, some of the higher ranked physicians have a rude military attitude towards patients and their families, even when asked a simple question.

I wish they could have more respect, compassion and empathy for the people who are suffering and need care.

Praises to the ones who understand what care is, even under stress.

I wish there was enough staff so that they weren’t so overwhelmed with excess work.