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Care Opinion

Excellent care

Posted By Grateful67

"Excellent care"

About: Ninewells Hospital / Ophthalmology

(as a service user),

After developing rapidly worsening bilateral cataracts at 56 within a year, at the brink of not being able to do my job or drive, I was seen quickly by the ophthalmology team following an urgent referral from by optician. The secretary was lovely as was Dr Welsh during the telephone consultation.

Dr Ellis did an amazing job correcting both sides in one go under local anaesthetic whilst I was supported by a lovely and very reassuring nursing/theatre team. My recovery was so quick (I spent the week cleaning my house, necessary due to my excellent new vision :). I do not even need glasses now. Thank you so much for sorting me out so quickly and so well. I will be forever grateful. Well done! 

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Responses

Response from Audrey Donaldson, Charge Nurse, Ophthalmology Outpatient Department Ninewells, NHS Tayside last month
Audrey Donaldson
Charge Nurse, Ophthalmology Outpatient Department Ninewells,
NHS Tayside

My role is to manage the day to day running of the Ophthalmology Outpatient Department. Our goal is to ensure our patients and carers have a caring, positive and effective journey through the department. In order to achieve this staff are supported to develop and complete competencies in ophthalmic skills.

Submitted on 29/03/2024 at 14:21
Published on Care Opinion at 21:10

Dear Grateful67

I am delighted to hear about the helpful response and the reassuring and supportive care you received when you needed to have bilateral cataract surgery in Ninewells.

I am glad you have had a quick recovery and are able to enjoy having great vision again.

I will forward your very positive message to the whole ophthalmology team.

Thank you for taking the time to post your message.

Kind regards,

Audrey Donaldson

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