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The language used is very professional

Posted By dancebp46

"The language used is very professional"

About: Royal Victoria Hospital / Children's Eyes and ENT (ward 31)

(as a parent/guardian),

We visit the team once or twice a year for a review with my 5 year old son and the visit is always really positive. Any staff we meet are always patient and empathetic.

Once the visit is over we normally get a letter sent to our GP with a copy sent to our home. We received a letter a few weeks ago from his last appointment detailing the review. However the language used is obviously very professional and it would be great if there was the opportunity to get the information broken down in a way that I could understand and get a 'feel' for what my son's vision is like. 

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Responses

Response from Natalie Wilson, Assistant Service Manager, Ophthalmology, BHSCT 2 months ago
Natalie Wilson
Assistant Service Manager, Ophthalmology,
BHSCT

Submitted on 14/03/2024 at 11:28
Published on Care Opinion at 11:28

Dear dancebp46

Thank you for providing feedback on your sons appointment with the Children's Eye Service. I am glad to hear our team is always patient and empathetic towards you and your son.

If you would kindly message me on the confidential email address below so I can look into the clinic letter in more detail for you..

patientexperience@belfasttrust@hscni.net

Kindest Regards,

Natalie Wilson

Ophthalmology Assistant Service Manager

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