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Care and treatment.

Posted By atlaskr57

"Care and treatment."

About: Midpark Hospital / Adult Mental Health (inpatient)

(as a service user),

In general I can not fault the care and attention given by most nurses and health care assistants at Midpark hospital Dumfries. I couldn’t however help to be extremely disappointed by their lack of interaction when on a close contact 1:1 with them instead preferring to immerse themselves continuously in their own mobile phones. 

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Responses

Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway last month
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway

Submitted on 14/03/2024 at 12:00
Published on Care Opinion at 12:00

Dear Alaskr57

Thank you for sharing your feedback. I was sorry to hear of your concerns and I am pleased that we have since had the opportunity to discuss these face to face. I hope our discussion was reassuring. Should you have any further concerns, please do not hesitate to contact me.

Kindest regards

Lisa Burgess

Senior Charge Nurse

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