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Couldn't have done better

Posted By phoenixpx99

"Couldn't have done better"

About: Outpatients / Fracture Clinic

(as a parent/guardian),

Needed a plaster changed after it became damaged. Fantastic, quick care from all involved. Call back with an appointment 2 hours later. Appointment done & dusted in 1 hour including x2 discussions with the registrar, x2 x-rays and plaster removal & replacement. Physio referral was made for a previous injury and call for an appointment rec’d the next day.   Couldn’t have done better. 

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Responses

Response from Kevin McCloskey, Senior Charge Nurse, Orthopaedics & Trauma, NHS Forth Valley last month
Kevin McCloskey
Senior Charge Nurse, Orthopaedics & Trauma,
NHS Forth Valley

Submitted on 19/03/2024 at 10:04
Published on Care Opinion at 10:04

picture of Kevin McCloskey

Dear phoenixpx99

Thank you for taking the time to leave your very kind and positive feedback.

I am glad that your experience of our service was a good one and that you very treated in an efficient manner. It is good to hear when we get things right and this seems to be the case in this instance. It will be my pleasure to share your comments with the team who will delighted to hear them.

I hope your recovery is going well!

Kind regards

Kevin McCloskey

Senior Charge Nurse

Trauma and Orthopaedics

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