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"Excellence in Care!!"

About: Outpatients Services / Level 7 Outpatients

(as a relative),

As a deputy sister in another Trust.. I would like to share my experience while attending outpatient departments level 9 , level 7 with my mum..

on every visit we have been greeted not only from clerical staff but also from nursing staff.. and have gone out of their way to help with any enquiry! It is absolutely incredible.. and have witnessed this for other patients also in waiting area.. Medical staff have been very open and honest, clear and concise! Dr Dunlop in our experience! Specialist Nurse Helen!

As someone who strives in my own department for a high standard of nursing care and excellence.. care that we all would want for our own families.. this is so encouraging.. thank you all..

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Responses

Response from Alison Donnelly, Interim Service Manager Outpatients, Outpatients, Belfast Health and Social Care Trust 15 months ago
Alison Donnelly
Interim Service Manager Outpatients, Outpatients,
Belfast Health and Social Care Trust
Submitted on 10/03/2024 at 13:26
Published on Care Opinion at 13:26


Dear cricketwt84,

Can I firstly thank you for taking the time to submit the lovely feedback.

I will ensure this is shared with all staff.

We are glad that what an can be an anxious time visiting hospitals for appointments has been a positive experience.

I hope that your mum keeps well and any further experiences within the Belfast Trust provide the same positive caring experince.

Many Thanks

Alison Donnelly

Service Manager

OPD

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