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Felt like a lecture

Posted By runninggg83

"Felt like a lecture"

About: Adult Health Services / Sexual Health

(as a service user),

I took my teenage daughter to a sexual health drop in clinic in my local health centre, so she could get put on the pill, as she has a boyfriend and it is better to be safe than sorry.

So when we got seen by one of the nurses they were very intimidating. They kept asking my daughter if she was sexually active. They asked about 3 or 4 times within the time we were in the room. On which my daughter kept replying no but still this nurse kept asking. They were also asking if we know it is against the law to have sex under the age of 16. All these things I know they are meant to say but it was very intimidating for a 15 year old to hear. All she wanted was to go on the pill. These kind of clinics are meant to help and support you but this felt like a lecture on don't have sex at all. Teenagers will be teenagers and they will explore.

They were also asking my daughter if she likes boys instead of girls. When my daughter replied yes I like boys instead of girls, the nurse just looked at my daughter. It felt very judgemental and as I said before, intimidating. 

This does not make my daughter want to go back to this clinic.

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Responses

Response from Karen Stewart, Team Leader, North Lanarkshire Health & Social Care Partnership last month
Karen Stewart
Team Leader,
North Lanarkshire Health & Social Care Partnership

Submitted on 11/03/2024 at 12:39
Published on Care Opinion at 13:09

Thank you for contacting care opinion.

Im sorry both you and your daughter had a very negative experience at one of our young person's clinic

I would like to discuss this further with you

Could you call me directly Karen Stewart, Sexual Health Team Lead, 07789928710

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Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire last month
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 11/03/2024 at 17:42
Published on Care Opinion on 12/03/2024 at 08:54

picture of Hazel Mitchell

Dear Runninggg83

Thank you for taking the time to contact us via Care Opinion. I am disappointed to read that yourself and your daughter never had the experience you should have when using our service. We would never want any patient to leave our clinic feeling like this, especially a younger patient.

I am keen to understand your issue in more detail, and I would urge you, if you are willing, to put the issue with some more personal details of the appointment in writing via our Patient Affairs team. This will allow me to look more in depth into what has gone wrong and try to ensure we don't have a repeat of this with other patients. I would also be keen to offer your daughter a follow up appointment to allow us to show the service she should expect and hopefully regain her trust to be able to use our service again as she grows.

The patient affairs email address is: PatientAffairs.PrimaryCare@lanarkshire.scot.nhs.uk

Please accept my apologies once again

Hazel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by runninggg83 (a service user)

Hi Hazel

I sent an email to patientaffairs.corporate@lanarkshire.scot.nhs.uk about the appointment in question. I have put in detail what was said at the appointment.

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