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impossible booking system

Story from nhs.uk

"impossible booking system"

CHEC contacted me twice by text with a link to book an appointment but it was impossible to book such a test without providing an id number which was not given to me. Boots of Leek contacted a rep for CHEC who came back with an id number which was not recognised on your app.

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Responses

Response from Community Health and Eyecare Limited 14 months ago
Community Health and Eyecare Limited

Submitted on 07/03/2024 at 11:20
Published on nhs.uk at 11:20

Dear Richard Brereton,

We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients.

Should you need to book any appointments, you can contact our bookings team by calling 0344 264 4160 or via the Live Chat facility on www.chec.uk

Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk.

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