"Mixed Review "

After having erratic brittle diabetic presentation which appears to cause reduced ability to fight infection generally. I attended on the 29th February 24 to see the GP who I explained that I've attended the Minor Eye conditions service who has exhausted all available guidance, advice and treatment options. They recommended a short course of second line antibiotic Eye drops which ive competed course of treatment and was advised I need referral to see secondary care dermatologist the GP refused to make referral based on there clinical opinion saying that its there choice even after having two face to face appointments and they gave a fare more detailed Eye assessment than go surgery. I having been using Hycosan Extra Eye drops as artificial tears which are giving some symptomatic relief and where recommended by opticians because of effectiveness and non preservatives. I have symptoms of having pain when opening Eye , increased smelly discharge, flaky dry skin near Eye, and gritty feeling in both Eye with various intensity non resolving for six months. I have found these hycosan extra Eye drops for a reason and the GP feels the opticians has never worked in the real nhs and can be derogatory and saying you can't try something different every two days which is false and misleading. I was told to go and buy them. If I feel I need them even with limited income she wasn't really being caring and diplomatic to my circumstances. The optician has had to undertake referral to opthalmology as this is the only service they can refer into called adult opthalmology assessment service and told my nicely If they feel it could be a dermatology issues either dermatitis or some type of skin infection they can get me seen and transferred in house all though this is delaying care and treatment. The GP surgery generally have been excellent in regards to access to appointments priding themselves in taking care of there own patients given them a warm friendly welcome which is very well done. They also have a high standard of service and are very patient centered and are kind and understanding in relation to patients with additional support requirements including neurodevelopmental disorder, ASD and mental health but feel they could improve on the amount of advanced booking slots. I also feel the lack of availability of appointment through put the day makes the service undesirable as the reception staff refer onto local urgent treatment Centre ot emergency department which is completely unacceptable and very concerning which is not what it's there foe in the reality .