"Sadly let down"

I have been overweight most of my life due to a medical condition. I was told however I was not fat enough for gastric surgery, so paid to go private in Riga. Came back to the UK and had problems with constipation not been for around 3 weeks was sent to A and E and although I had taken everything know to man nothing worked. The GP surgery contacted York hospital for advice and I rang constantly to the GP surgery for an update and heard nothing. I have spent a few months having to remove feacal matter from my own bottom. They never came back to me and declined to do blood tests as I had surgery abroad, but other GP surgery's do. I requested a repeat online and then applied to another surgery. Went to pick the prescription up and it had not been done. No one had let me know that from Friday until Thursday they had not put it through and I am without medication. I have been with the surgery years, but feel there is no longer any compassion or it is not led as before as a caring patient led surgery.