"Badly run "

E consult is ridiculous difficult to fill with repeated questions questions which are not relevant to why I needed an appointment even when I managed to complete it I was not contacted by the surgery and had to ring them. Receptionist was quite rude telling me I had to fill out an e consult in an abrupt manner! Explained I had and two days had passed since I was ment to be contacted only then to be told follow the link and re apply for an appointment!! This surgery used to be great fantastic staff all round seems all the decent receptionist’s have left I haven’t a clue what doctor I’m under as I never see the same one and due to this I get frequent text or calls asking me to book in for bloods when I ask why I’m told you haven’t had any in a while explained I had some only 4 weeks ago yet still have to have them done again no explanation as to why. Only last month I turned up for bloods to be told I have your form but no information so you don’t need them doing I’m so confused I have no idea what is going on I’m under a few consultants and have some serious health conditions it’s really quite scary as I have zero faith in the GP’s now this is due to never seeing the same one so no continuity in care. Also I had seriously high blood pressure already have heart disease had chest pain also radiating to my arm I was there for a med review while this was happening and she asked me to take myself to hospital I couldn’t move was breathless and clearly unwell the lack of compassion is unbelievable luckily I had someone who take me to A&E I honestly do not know what has happened to this surgery since covid it’s horrific can not get through on the phone constant texts saying surgery closed due to unforeseen circumstances texts saying e consult switched off they don’t answer the phone I don’t know what they actually do as I have walked to the surgery while I was ringing them to book an appointment got there and there were three or four of them chatting away not one answered the phone I ended up showing her my phone saying look I have been on hold all this time to end up walking here and apparently phone line is still busy she couldn’t care less muttered something under breath so rude an not helpful at all. This surgery is in personal lacks care reception are argumentative at times it’s a shambles. Used to be a fantastic surgery I wouldn’t recommend this surgery to anyone.