"So helpful"

My experience is that of a daughter who has power of attorney for my 87 year old Father.

We moved Dad to Cranleigh from the South West in January 2024.

The online process of registering Dad with the practice was very easy and I received a call from the doctor to confirm my Dad was registered.

I have had cause to contact the practice on my Dads behalf fairly frequently since then and all the staff have been friendly and very helpful. I have recieved very quick responses to any questions/concerns. The ability to communicate via an online form is also excellent as you do not have to spend ages waiting on a phone call.

A doctor called me on Friday to arrange a one off medication for my Dad ,and he went so far as to contact the local pharmacy to expedite it and investigate a possible delivery!

When my Dad moved to Cranleigh he had been waiting over 4 months with the previous local health health trust for a memory clinic assessment appointment . I mentioned this to the doctor when Dad had his first introductory appointment. She said she would endeavour to hurry the appointment along. A week later,my Dad was visited at home and had the assessment by a Community Mental Health nurse!

The practice also visits twice weekly to the retirement village my Dad lives in. As Dad has been advised he can drive no longer, this is a fantastic service.

Thankyou for making my life as a daughter acting on behalf of her Father, so much easier!