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It was a good experience

Posted By Boona

"It was a good experience"

About: University Hospital Ayr / X-rays and Scans

(as the patient),

I attended the xray department for an ultrasound. When I got into the room for the procedure, there were 3 members of staff. They all introduced themselves and were friendly and pleasant.

I think the person that carried out the ultrasound was still in training however they explained this and asked if this was OK. At the end another person also had a quick check. 

It was a good experience in amongst many of my bad experiences with the NHS. They genuinely seemed to care and wished me well. They also confirmed they would let the consultant's secretary know when my results were sent. So good communication as well. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 12/03/2024 at 15:57
Published on Care Opinion at 15:57

picture of Pamela Gibson

Dear Boona

Thank you for taking the time and trouble to share your healthcare experience with us via Care Opinion.

I am glad to hear that you found our staff in the X-Ray Department to be friendly and pleasant when you attended for your procedure. It is also good to hear that they all introduced themselves to you and explained about the member of staff in training. This is a lovely example of the patient centred care that we strive to provide

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Department.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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