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Feel let down by this service

Posted By Diabetic service user

"Feel let down by this service"

About: New Stobhill Hospital / Diabetes service

(as a service user),

Diabetic review with Stobhill diabetic doctor. Doctor review did not call. Sent a letter month later stating had tried on numerous occasions to call - no missed calls from NHS number. There is no way to call back if you miss this call either - this was realised on a previous appointment.

Phone call reviews do not work if patients have no way of getting back in touch if they miss a call.

On previous review to get DEXCOM arranged - not actioned, had to be chased up with more than one contact with diabetic team. 

Feel let down by this service - as a diabetic, this could impact on my health. 
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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 14/03/2024 at 09:44
Published on Care Opinion at 09:44

picture of Nicole McInally

Dear Diabetic Service User

Thank you for getting in touch via Care Opinion.

I am sorry to hear about the issues you have encountered regarding your diabetic review clinic and for the additional worry this has caused. It is disappointing to hear that you have felt let down by this service and we would like to resolve this. Can you please contact my colleague Mhairi McGuigan (mhairi.mcguigan@ggc.scot.nhs.uk) and it would be helpful if you could include your personal details including your CHI number or date of birth.

Many thanks

Nicole

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