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Compassion, professionalism and friendliness

Posted By G-Dawg

"Compassion, professionalism and friendliness"

About: Adult Health & Support Services / MS & Parkinsons Service General practices in Lanarkshire University Hospital Wishaw / Neurology

(as a service user),

I was diagnosed with MS in 2023. Dr McDougall the neurologist has been great and very helpful from arranging larger  MRI scanners (as I'm claustrophobic) to trying different muscle relaxation drugs. I have never felt rushed or like a number,

The Lanarkshire MS Nurse service has also been extremely helpful and accommodating. Always pleasant and at times a very welcome sympathetic ear. They have always signposted and directed me and provided advice with compassion, professionalism and friendliness.

My GP, Dr Arnott of Burnbrae Practice, has also been fantastic. Her practice is under incredible pressure and has seen an increase of patients. Yet Dr Arnott has been most helpful.

MS is a difficult condition to accept and cope with. My journey with all NHS Lanarkshire professionals has been made as smoothly as it's possible within NHS constraints.

Thank you to everyone.

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Responses

Response from Ann Hughes, Team Leader, ICST, Health and Social Care Partnership last month
Ann Hughes
Team Leader, ICST,
Health and Social Care Partnership

Submitted on 11/03/2024 at 10:43
Published on Care Opinion at 10:47

Hi G-Dawg

Thank you for your feedback regarding MS Service in Lanarkshire. It was good to read that you have had such a personalised experience with Dr McDougall the consultant Neurologist,

I manage the MS Specialist Nurses in Lanarkshire and your email highlights the dedication of the staff towards patients living with MS. I will pass on your comments to the MS Nurses, They will be delighted to know their approach and dedication to patients with MS, is appreciated.

Thanks for taking the time to post this G-Dawg, good feedback is so reassuring to the team and will give them a real boost.

Hope you are keeping well at this time and you know how to contact us if you need anything.

Take Care

Ann

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 12/03/2024 at 16:53
Published on Care Opinion at 16:53

picture of Jennifer Montgomery

Dear G-Dawg,

Thank you for sharing your experience of Dr Arnott at Burnbrae practice.

It is lovely to read the support you have received from Dr Arnott and the MS teams. Unfortunately GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager to ensure Dr Arnott hears your kind words.

I hope you are keeping well.

Kind Regards,

Jenni

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