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Brooklands Ward on a road to nowhere

Story from nhs.uk

"Brooklands Ward on a road to nowhere"

About: Worthing Hospital

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My husband and I are young 70 year olds and do not like to be thought of as "geriatics" My opinion of Brooklands is like a road to nowhere at the very end of the line. Not at all welcoming (got told off for being 20 minutes early so I offered to go away) The door outside room 4 does not shut properly so clicks incessantly and the staff gave little eye contact or smiled. Not at all welcoming as a patient or a visitor (wife)

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Responses

Response from Worthing Hospital 11 years ago
Worthing Hospital

Submitted on 16/12/2013 at 13:34
Published on nhs.uk on 17/12/2013 at 03:00

Thank you for taking the time and effort to leave your feedback. We are very sorry to hear about your concerns as we aim to deliver the best possible care to our patients at all times and expect our staff to greet patients and visitors with a positive welcome. The ward sister has received your comments and will share this feedback with her team. We have also requested the estates department fix the problem with the door. The NHS Choices website is anonymous and your contact details are not shared directly with the Trust. If you would like to give more information about your concerns we would encourage you to contact the Trust directly. You can do this by visiting our website www.westernsussexhospitals.nhs.uk /contacts/pals/, calling out PALS department on 01903285032 or emailing us at PALSWorthing@wsht.nhs.uk.

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