I like Laura's attitude, she appreciates me
and smiles
Staff attitude
I think Laura does a fantastic job,
she's doing her job right
Staff skills
Laura gives me good support
Daily living support
Seeing the whole me
Laura listens to what I'm saying to her
and I appreciate she's there
Being listened to
She explains things slowly and gives me
a chance to pick up things
Explanations
I don't like travelling to Niddrie
Environment
Laura helps me to make my own
decisions
Involved in decisions
She gives me plenty of time
Being given time
Transport
Appointments
Reception
Waiting time
Finding your way