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Treated with care and compassion

Posted By Cherylx

"Treated with care and compassion"

About: Trauma & Orthopaedics / Ward 4B

(as a staff member posting for a carer/relative),

My family and I would like to thank all the doctors, especially Dr Akin and Dr Anushka, all the nurses, Macmillan palliative care nurses, healthcare assistants and staff of Ward 4B. My mother was admitted with a hip fracture and then diagnosed with terminal cancer, the staff looked after her above and beyond the call of duty and she was treated with care and compassion that we will never forget as a family. As a family member of a patient and as an employee of Belfast Trust, I want to say I how proud you should be of the your team, the care you gave to my mother right up until she passed away will never be forgotten by us as a family. 

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Responses

Response from Jean Maguire, Belfast Health and Social Care Trust last month
Jean Maguire
Belfast Health and Social Care Trust

Submitted on 07/03/2024 at 12:40
Published on Care Opinion at 16:40

Thank you for taking time to write this message. I am the nurse team lead for the Macmillan Palliative Care Team in the Hospital RVH. I am sorry to hear about your mother's passing, please accept my sincere condolences during this time.

I want to let you know that I have shared your feedback with the Hospital Supportive & Specialist Palliative Care Team, along with our senior management. It is so rewarding to hear about your experience of compassionate care and support for your mother and your family during this time. Finally, I wish to let you know there is additional support available for any family member should you wish it. Support is available via the following resources:

Macmillan Support Line 0808 808 00 00 Your GP Cruse Bereavement Care (028) 9079 2419 Lifeline: 0808 808 8000

Once again, thank you for your kind words.

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Response from Marefin Gumallaoi, Ward Sister, Ward 4B, Belfast Health and Social Care Trust last month
Marefin Gumallaoi
Ward Sister, Ward 4B,
Belfast Health and Social Care Trust

Submitted on 18/03/2024 at 11:16
Published on Care Opinion at 12:10

picture of Marefin Gumallaoi

I am deeply touched by your kind words and sincere commendation conveyed towards our dedicated team at Ward 4B. We strive to deliver the highest quality care with compassion and respect, and your acknowledgment only fuels our mission. In times as difficult as these, where personal pain and professional responsibilities intersect, your recognition of our team's devoted care to your mother brings great comfort.

Our hearts go out to you and your family for the loss of your mother. Please accept our deepest sympathies on your loss. Time will heal the sharp edge of pain, but memories of your mother and the love she had for her loved ones will live on forever. We greatly appreciate your expressions of gratitude especially to Dr. Akin and Dr. Anuska who were both informed about your message. Hearing from you as not only a family member of a patient but equally as an employee of Belfast Trust is indeed heartening. Your trust and confidence in our team reinforces our aim to provide compassionate patient care at all times. In moments of profound despair and sadness, your gracious words remind us all, why we committed ourselves to the care and service of others. We will ensure your message of gratitude is passed along to all the staff involved in your mother's care.

Once again, thank you for your heartfelt note. It's very much appreciated.

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