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"Impressed by the excellent service"

About: Forth Valley Royal Hospital / General surgery Forth Valley Royal Hospital / Surgical Skin Team

(as the patient),

I have recently had excellent service from Brenda in Dermatology after being referred by my Doctor to have a spot on my forehead checked. As well as checking my forehead Brenda gave my skin a full MOT check and picked up a on a few other skin issues that has now been fixed due to Brenda's enthusiastic and careful diligence.

To have the spot on my forehead treated I had to visit David and Laura in the General Surgery department. David and Laura are a great team and quickly put me at ease and explained what the procedure entailed. Once David got to work I never felt any discomfort and the removal job was quickly done. The banter between the three of us kept my mind off what was going on and I was very impressed by the excellent service from the David and Laura.

Don't think I'll see you in the Seaside League next season David but all the best to the Bino's!    😀

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Responses

Response from Katherine Fotheringham, Clinical Nurse Manager, Theatres & Ambulatory Care, NHS Forth Valley 14 months ago
Katherine Fotheringham
Clinical Nurse Manager, Theatres & Ambulatory Care,
NHS Forth Valley
Submitted on 04/03/2024 at 08:45
Published on Care Opinion at 08:45


thank you for the lovely feedback ComeOnYeBairns -you left for the service you received - nice to be described as enthusiastic after a lot of years in the job!!

Hope your wound is doing ok

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Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 14 months ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 12/03/2024 at 14:58
Published on Care Opinion at 14:58


Dear Comeonyebairns,

Did you call yourself that so I would have to type it? After what happened on Saturday??

It was lovely to read your review, and hear you felt the entire department did well by you.

Hopefully everything is proceeding as planned and you didn't find it too sore afterwards.

Congratulations on the promotion, I hope my wee team will be waiting for you if gravity brings you back down again:)

All the best

David

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