"Terrible service"

What is the point of having blood tests when results are not available. These tests aren't done for fun - they are because of genuine concerns. In addition to the lack of results there is still the question of suitability of the telephone system. To get to the point of no results being available have had to endure starting as at least 17 in queue progressing down to 2 only to be left listening to the number ringing out. Had hoped for an improved service for patients as against simply a change in name and presumably improved conditions for staff