"Frustrated"

Having moved to this area from London in 2021 and registering with this surgery I have to say how disappointed I am with the overall duty of care that I have received

Today (21st December 2023) I went to collect my repeat prescriptions from the pharmacy next door but had to go in to the doctors surgery to ask why one of my medications (blood pressure tablets) had not been added to my prescription as I had requested, it is not on repeat and I am going to be away for 2 weeks so needed it.

The response that I got from the receptionist was that it had been issued yesterday but the doctor has not signed it off yet so I asked if I could wait while he finished with his patient and she could ask him to sign it, her reply was that she could not do that as it hadn’t been authorised then she asked when was I going away I said tomorrow, she then asked me if I could come back later this afternoon and it might be ready

(When looking on my medical record this evening this medication has still not been issued)

I said no I was not going to be coming back as I have an 8 mile round trip and I was there now

Needless to say I haven’t got my medication and will run out before I get to go back to the surgery and request it again in writing

I am also confused as to how one minute it was waiting to be signed and the next it hadn’t even been issued

I appreciate that here in the country the service I receive will not be the same as in London but there is no excuse for the ramshackle service

I am told while waiting for them to answer the phone that I must be kind to the reception staff but shouldn’t that be reciprocated

There is also a very large black hole between the surgery and the pharmacy where my prescriptions seem to get lost which then involves me being on an elastic band between the two to get my prescription often having to wait for it to be reissued

I have also noticed that the surgery never seem to respond to these reviews……..why is that?

Do you actually read them or don’t you care?