"Great kindness and a cheerful approach "

I'm a volunteer who takes patients to hospital and other medical appointments. I took a gentleman, 87 years of age, in for an MRI scan late on Saturday afternoon. Despite being disappointed that she and her colleague hadn't seen any patients that afternoon ( they had failed to turn up for appointments...how frustrating and costly is that?!!), the clinician was friendly, caring, funny, and very respectful of her patient, taking notice of his disabilities. Both he and I were very impressed by the two ladies care and attention, especially as he was a little worried about the procedure .

I wanted to highlight this, in contrast to many uncomplimentary reviews that are written, usually based on the delays in A & E . The NHS is under huge pressure, as we all should acknowledge and it is no surprise that there will be waiting time involved, and occasional poor attention or approach by staff. It shouldn't be forgotten that we might all let standards slip if we were overworked, tired, on a treadmill of shifts..and then not paid at a level appropriate to our life saving skills.