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"There will always be a place in my heart for these fantastic staff"

About: Altnagelvin Area Hospital / Ambulatory Care Unit

(as a relative),

I would like to give a huge thank you to the amazing staff in the ACU Department at Altnagelvin Hospital for their dedication and hard work throughout my Grandmother's final weeks. The staff were very caring towards my Grandmother, even at the hardest of times when she may have been difficult to tend to. 

In particular Carla, Nelly & Anna were always at hand when we needed them and kept us informed with everything we needed to know. The bedside manner of these Nurses was superb and it is clear that they understand their patients needs. My Grandmother was treated with first-class care and was very blessed to be under the care of the ACU department. 

There will always be a place in my heart for these fantastic staff, who quite clearly go above and beyond their needs to make sure the patients and their families have everything they need. We could not have asked for more at such a difficult time. 

Many thanks to all the wonderful staff in the ACU Department, we are eternally grateful.

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Responses

Response from Sara Kelly, Ward Manager, Ambulatory Care Unit, WHSCT about a year and a half ago
Sara Kelly
Ward Manager, Ambulatory Care Unit,
WHSCT
Submitted on 29/02/2024 at 16:49
Published on Care Opinion at 17:03


Hello,

Thank you very much for your lovely words regarding my team here in ACU. Firstly, I am so sorry for the loss of your grandmother.

I really do expect high standards on the unit and to see your review is really lovely and rewarding to see. All our staff work hard and we pride ourselves on patient care. I will be sure to feed back to the staff mentioned and all for staff here to continue on with their good work. It is clear that it makes a difference.

Thank you again,

Sara Kelly - ACU Ward Manager

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Update posted by CMC263 (a relative)

Hi Sara,

Many thanks for your response.

I am really glad there was a forum to give thanks back and show the appreciation for everything your staff has done for my family.

Thank you again for everything and keep up the stellar work:).

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