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"Directions could be a bit better"

About: Lincoln County Hospital / Gynaecology Lincoln County Hospital / X-ray and Scans Washingborough Family Practice

(as a service user),

I was put on the cancer pathway, but within a month I had been seen by a consultant gynaecologist, and had been given an ultra-sound scan. My GP was able to access the information from the MRI scan five days later. She reassured me that all was well and there was no sign of cancer.

I'd like to thank my GP - Dr Rhodes - the consultant gynaecologist Miss Harper and the ultrasound and MRI teams for their excellent care and kindness, and the speed for resolving this cancer scare. Shout out to Washingborough Surgery and Lincoln County Hospital!

There is one small way that my experience could have been improved, I received a telephone call to arrange the MRI scan at Lincoln County Hospital the next day. The member of staff who phoned did not adequately describe how to find the mobile MRI Scanner, which is behind two enormous mobile CT Scanners, which hide the MRI Scan building. They told me to go through physiotherapy or rheumatology. I ended up going around in circles and bothering the rheumatology staff, beginning to feel I was running out of time to get to my appointment on time.

I had asked on the phone how to find the MRI Scanner with more specific instructions, but the caller said they were phoning from Grantham and they couldn't help me.

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Responses

Response from Paul Clark, Radiology Operational Manager, Radiology Department, United Lincolnshire Teaching Hospitals NHS Trust 14 months ago
Paul Clark
Radiology Operational Manager, Radiology Department,
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 05/03/2024 at 07:04
Published on Care Opinion at 07:04


Dear correspondencejn53

Thank you for taking the time to tell us about your experience within our services. We are always looking to improve from the feedback we receive. I will pass this on to the MRI team. I am sorry we did not explain the location thoroughly and ensure all team regardless of the site have this information to hand.

Regards

Paul

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Response from Michelle Griffths, Practice Manager, Washingborough Family Practice 14 months ago
Michelle Griffths
Practice Manager,
Washingborough Family Practice
Submitted on 06/03/2024 at 10:31
Published on Care Opinion at 11:04


Thank you for your feedback, I am very pleased to hear that you are satisfied with the care from Dr Rhodes and Washingborough Family Practice. I will pass your comments on to the team.

Michelle Griffiths

Practice Manager

Washingborough Family Practice

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