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Care Opinion

Caring and helpful staff

Posted By Raymondd24

"Caring and helpful staff"

About: Antrim Area Hospital / Accidents & Emergency Northern Ireland Ambulance Service / Air Ambulance/HEMS (Helicopter emergency medical service) Royal Victoria Hospital / Cardiology

(as a service user),

Work colleagues, doctors, air ambulance all worked to save my life. Cardiac arrest 2 days in a row at work. Attended Antrim area hospital, then to Royal Victoria Hospital Belfast for stints and a defibrillator implant. Everyone has been caring, helpful, friendly and kind.

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Responses

Response from Assistant Clinical Services Manager, Emergency Department, NHSCT 2 months ago
NHSCT

Submitted on 29/02/2024 at 10:53
Published on Care Opinion at 13:20

Thank you for taking the time to document your experience in AAH Emergency Department. I will ensure that staff are made aware of your feedback.

I hope you on the mend and able to get back to work soon.

Gerry

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last month
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 04/03/2024 at 14:04
Published on Care Opinion at 14:04

picture of Maggie Hamilton

Good afternoon Raymondd24,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn how caring, helpful, friendly and kind everyone was. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation.

Kind regards,

Maggie

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