Care Opinion

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Caring and helpful staff

Posted By Raymondd24

"Caring and helpful staff"

About: Antrim Area Hospital / Accidents & Emergency Northern Ireland Ambulance Service / Air Ambulance/HEMS (Helicopter emergency medical service) Royal Victoria Hospital / Cardiology

(as a service user),

Work colleagues, doctors, air ambulance all worked to save my life. Cardiac arrest 2 days in a row at work. Attended Antrim area hospital, then to Royal Victoria Hospital Belfast for stints and a defibrillator implant. Everyone has been caring, helpful, friendly and kind.

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Responses

Response from Assistant Clinical Services Manager, Emergency Department, NHSCT 15 months ago
NHSCT

Submitted on 29/02/2024 at 10:53
Published on Care Opinion at 13:20

Thank you for taking the time to document your experience in AAH Emergency Department. I will ensure that staff are made aware of your feedback.

I hope you on the mend and able to get back to work soon.

Gerry

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 15 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 04/03/2024 at 14:04
Published on Care Opinion at 14:04

picture of Maggie Hamilton

Good afternoon Raymondd24,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn how caring, helpful, friendly and kind everyone was. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation.

Kind regards,

Maggie

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Response from Clare Forsythe, Patient and Client Experience Manager, Belfast Trust Wide, Belfast Health and Social Care Trust 2 weeks ago
Clare Forsythe
Patient and Client Experience Manager, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 05/06/2025 at 13:26
Published on Care Opinion at 13:26

picture of Clare Forsythe

Dear Raymondd24

My name is Clare Forsythe and I am the Patient and Client Experience Manager in the Belfast Trust.

Thank you for taking the time to share your story with us on Care Opinion.

I apologise that you did not previously receive a response to your story from the cardiology team however, I would like to reassure you that your feedback has been shared with the team.

We have been working closely with teams across the Trust to ensure we now have staff to respond to all stories we receive through Care Opinion.

Your feedback is really important to us here in the Trust and I would encourage you to share any future experiences and feedback about our services through Care Opinion.

Kind Regards

Clare Forsythe

Patient & Client Experience Manager

Central Nursing & User Involvement

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Response from Judith Montgomery, Lead Nurse for Cardiology, Cardiology, Belfast Health and Social Care Trust 2 weeks ago
Judith Montgomery
Lead Nurse for Cardiology, Cardiology,
Belfast Health and Social Care Trust

Submitted on 05/06/2025 at 14:50
Published on Care Opinion at 14:50

Hi Raymondd24

my name is Judith Montgomery and I am a Lead Nurse for Cariology in the Royal Victoria hospital.

Thank you taking the time to share your feedback is is greatly appreciated. I hope you are recovering well from your stay in the RVH

Thanks again

Judith

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