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Nothing was a bother and they had so much patience

Posted By cafekr88

"Nothing was a bother and they had so much patience"

About: Crosshouse Hospital / General Surgery

(as a service user),

I was admitted for bowel resection (for large polip) using robotic surgery technique. Operation was carried on time/date agreed and successful.

Surgeon (Mr Ray, Crosshouse Hospital) was excellent and came to see me several times after my operation and was an excellent communicator.

Nurses in Ward 4B were amazing, nothing was a bother and they had so much patience.

The only negative comment I can make is the shortage of beds, tables, etc. and of course staff had the poor nurses run ragged. Their ability to function under these circumstances is high commendable. 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 14 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 12/03/2024 at 13:42
Published on Care Opinion at 13:42

picture of Pamela Gibson

Dear cafekr88

Thank you so much for taking the time to share your experience of the care provided by the surgical Teams within University Hospital Crosshouse.

I am delighted to hear that you received such kind, professional and compassionate care from our staff. This is a lovely example of the patient centred care that we strive to provide

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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