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"A wonderful healthcare support worker."

About: Mountainhall Treatment Centre

(as a relative),

Writing on behalf of my mum who was in as a patient in Ward 1 at Mountain Hall. A lovely health care support worker (who may I add was only new to the ward a few times) was absolutely fantastic. As providing care which is part of her job it was how she took time just to talk to my mother. My mother was telling me how lovely she was and how wonderful it was just to have someone talking to her about normal life. She is a credit to your hospital and is fantastic. I hope she really does get the credit she deserves. I also myself spoke to her and she asked how I was.  She is a credit to your team. 

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Responses

Response from Jessica Duncan, Patient Experience Administrator , Patient Services, NHS Dumfries & Galloway 15 months ago
Jessica Duncan
Patient Experience Administrator , Patient Services,
NHS Dumfries & Galloway
Submitted on 06/03/2024 at 09:30
Published on Care Opinion at 09:30


Dear Centaurussq43,

Thank you for taking the time to share your positive feedback regarding one of our Health Care Support Workers and the care she provided for your Mother.

This is great feedback for our staff member to receive and I know that it will make her day. I can confirm that I have passed on your feedback to the management team in Ward 1 at Mountainhall to share.

Thank you again for your compliments.

Kind regards,

Jess

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