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"Incompetent Mental Health Team"

About: Essex Partnership University NHS Foundation Trust

(as the patient),

In July 2023, I was told my Psychiatrist was leaving, that I was being transferred to another, but they couldn't say Who, didn't know Where or When I would be seen, and they didn't know whether the next Psychiatrist would continue to prescribe a particular antidepressant (the only antidepressant that significantly lessens daily suicidal thoughts, and lessens depression, - so a pretty big deal to me). The Psychiatrist was going to leave, didn't bother to transfer my Care to another (was being seen every 8 weeks). Had the medication not become available on the NHS (supply issues meant that an import was needed), then I would have been left with no medication, and no way of getting it! Absolutely despicable to know that a Psychiatrist would willingly do that to a Patient. 

After much back and forth, I finally get told another Psychiatrist will take over care, and a second opinion appointment was booked in September. This Psychiatrist is adamant they aren't taking over care. To this date February 2024, still has not completed the second opinion report. Nor can they, or anyone else in the mental health service tell me whose Care I am under. I had been told at one point that one of the locations had no Doctors! Absolutely astounded, how can a mental health team have no Doctors?! 

Despite being aware that a lack of report, lack of appointment is obstructing another health service from progressing a referral, still nothing is done. 

The result, months and months of distress. Months of no medical advice despite trying through the Secretary of Second Opinion Psychiatrist, and through other means, only to be told 'nothing can be changed until second opinion report done, followed by being adamant that they are not continuing care'.

So, guidelines about following up after medication changes are not being adhered to. A patient left for 7 months with no Psychiatrist, and no advise. Mental health team obstructing another referral (the fact that any health service is allowed to discriminate because a patient has a mental health diagnosis is absolutely appalling, but is apparently condoned, because that is the situation).

Denied treatment for an issue for over 18 months, passed about continuously, with every service stating another as being responsible.

Effectively, I have been dropped in the mental health service, with no accountable person, denied treatment, no help or support for either of the two health issues. It goes on and on. Attempts to get answers result in being ignored repeatedly. 

I feel that as soon as either a mental health diagnosis is applied, you cease to be considered a proper person, more like a 'dead man walking'. It feels as if maximum stress, distress is caused, possibly with the intention that the Patients lose all hope and cease to exist. Then a service for the patient and their problems doesn't have to be provided. 

To me, the mental health team have no awareness of the consequences of their actions for me as a patient. They either don't think, or simply, do not care about the distress, anxiety they cause. They act in ways that have worsened mental health,  and I am left feeling more and more despondent and devoid of any hope. To be denied treatment despite guidelines on N.I.C.E detailing options is absolutely soul destroying. Something could be done to help, but they have chosen not to. The Doctors involved seem to have forgotten the concept of 'Duty of Care' to a patient,  they seem to have forgotten the basic principle 'Do no harm'. They demonstrate a complete lack of respect to patients, show a complete disregard to the patient and their wellbeing. To not even be told the outcome of a second opinion appointment 5 months later can only be considered poor. There is no excuse to warrant that treatment. Appalling

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Responses

Response from Jenny Hedges, Patient Experience Team, Essex Partnership University NHS Foundation Trust 14 months ago
Jenny Hedges
Patient Experience Team,
Essex Partnership University NHS Foundation Trust
Submitted on 08/03/2024 at 17:18
Published on Care Opinion at 17:23


Dear Reviewer, My name is Jenny Hedges, I work within Patient Experience Team at Essex Partnership University NHS Foundation Trust (EPUT). Thank you for taking the time to write your review of our Trust. I am very sorry to hear of your experience and would like to apologise that you feel you have been denied treatment and left with no support. Please accept my sincere apologies for the distress and upset this matter has clearly caused you. I would like to support you to get a resolution. As your feedback was processed anonymously, I do not have access to your contact details. There are number of ways for you to contact us, my details being the first. Email: jennyhedges@nhs.net

You can also contact the PALS (Patient Advice and Liaison Service) by email epunft.pals@nhs.net or by telephone 0800 085 7935 and they will try to resolve your issue within 24 hours. If they can’t do so or if you are not satisfied with the response, they can arrange for it to be looked into further.

You can email a complaint to epunft.complaints@nhs.net or telephone the Complaints Department on 01268 407817 between 9am and 5pm Monday to Fridays (excluding Bank Holidays.

You can contact an Independent Complaints Advocacy Service between 09.00 to 17.00: POhWER on 0300 4562370, Rethink on 0300 790 0559 or if you are a Southend resident, Healthwatch on 01702 416320.

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Update posted by Anon224 (the patient)

Dear Patient Experience Team,

I am astounded by this response.

I have emailed, and not had a single email replied to.

I suggest you could easily see who you should contact, by simply checking previous emails that you have received that have gone unanswered. I have a suspicion that the Patient Experience team may have actually blocked my email- based on sending an email from another email and getting an acknowledgement email. When sent from my main email, I never get this acknowledgment, and have not had a response.

Response from Jenny Hedges, Patient Experience Team, Essex Partnership University NHS Foundation Trust 13 months ago
Jenny Hedges
Patient Experience Team,
Essex Partnership University NHS Foundation Trust
Submitted on 14/03/2024 at 15:52
Published on Care Opinion at 16:48


Really sorry but these reviews are anonymous, therefore we are unable to verify contact history. We can confirm there is not an out of office message on the patient experience inbox and there is no reason you should not be able to access this address if you wish to discuss this matter further.

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