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Care Opinion

Lack of communication about waiting times

Posted By Nicgh9

"Lack of communication about waiting times"

About: Royal Hospital for Children (Glasgow) / Respiratory and Sleep Physiology

(as a parent/guardian),

My daughter has been a respiratory outpatient for a number of years now. We have absolutely no complaints regarding her treatments and anytime we have attended the hospital all staff have been excellent. We think very highly of her consultant.

The issue we have is around wait times - not so much the length of time (although that is frustrating), we fully appreciate the current situation the NHS faces daily, but more around the lack of communication in terms of giving families a rough idea of just how long you could be waiting for whatever procedure/investigation that is needed.

Our daughter is waiting to have an in hospital sleep study completed & I would really like to speak to someone regarding how long the current wait time is for this. What she is currently going through is impacting her day to day life in a huge way.

I would really appreciate it if someone could give me a contact number or an email address to see if my questions could be answered.

The only email address that I could find was a complaints email address which isn’t really what I need.

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Responses

Response from Paul Burns, Paediatric Respiratory & Sleep Physiology Manager/Clinical Scientist, Respiratory and Sleep Physiology Department, Royal Hospital for Children, Glasgow, NHS Greater Glasgow and Clyde 2 months ago
Paul Burns
Paediatric Respiratory & Sleep Physiology Manager/Clinical Scientist, Respiratory and Sleep Physiology Department, Royal Hospital for Children, Glasgow,
NHS Greater Glasgow and Clyde

Submitted on 26/02/2024 at 13:11
Published on Care Opinion at 13:23

picture of Paul Burns

Dear parent,

I am sorry to hear that there has not been good communication with you around you daughter's waiting time for a sleep study. I would be happy to look into this for you. Could you send me an email at paul.burns@ggc.scot.nhs.uk with some details and I will be in touch.

Many thanks,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nicgh9 (a parent/guardian)

Thank you so much Paul for a quick response. I have sent you an email.

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