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"Recommendations"

About: Craigavon Area Hospital / Bluestone Unit (In-patient wards for mental health)

(as a service user),

After thoughtful examination and reflection of experiences concerning health, it is important that I provide strong recommendations to improve on areas related to doctor-patient engagement and treatment. I have proposed the following based on my experiences;

•Robust communication between the doctor and patient (and if necessary relatives), hence a two way respectful and engaging approach which actively considers and represents both parties to prevent biased approaches, assumptions and opinions (with a key focus on openness, inclusiveness and involvement).

•Access to alternative treatments and helpful resources especially when an individual expresses concerns or encounters problems without having inadequate restrictions.

•Opportunities to reflect and ask appropriate questions rather than relying on observation alone to prevent assumptions being made and misjudgements for both parties to improve accuracy, clarity, and confidence.

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Responses

Response from Jennie Lee Simms, Lead Nurse Bluestone, MHD, Southern Health and Social Care Trust last month
We are preparing to make a change
Jennie Lee Simms
Lead Nurse Bluestone, MHD,
Southern Health and Social Care Trust
Submitted on 05/03/2024 at 10:18
Published on Care Opinion at 11:21


Thank you for sharing your feedback with us, it is very important to us

We take on board your reflections regarding the importance of clear communication, mutual respect and access to alternative treatments/helpful information as well as being inquisitive and asking questions to obtain a better understanding of patient experience

Thank you again, we will share this feedback for learning with our teams and would like to take this opportunity to wish you well for your future

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sunwc88 (a service user)

Hi Jennie,

Thank you for your thoughtful response.

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