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The care and support he was given were first class

Posted By Vilamar

"The care and support he was given were first class"

About: University Hospital Monklands / General Surgery (Wards 4 & 7)

(as a relative),

My husband recently spent 8 days in ward 7. The care and support he was given were first class.  Nurses, nursing assistants, catering and cleaning staff were all very professional, caring and helpful. 

Dr Rankin, the consultant, and the renal SHO, Connor, were excellent.  Everything was explained very clearly without being patronising.  Questions were welcome and clearly answered.

The joined up working was also excellent with liaison with physiotherapy, social work, dietitian, occupational therapist and GP practice during his stay in the ward.

We have returned home feeling safer and in a much stronger position to face the future. Well done ward 7 and well done NHS Scotland.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/02/2024 at 21:57
Published on Care Opinion at 21:57

picture of Jennifer Montgomery

Dear Vilamar,

Thank you for sharing you and your husband's experience of University Hospital Monklands, General Surgery.

It can be a worrying time staying in hospital for a prolonged period and I am so pleased to hear that everyone involved in your husbands care were professional, caring and helpful. It sounds like the communication between those involved in his care, both in hospital and outside, was exceptional and this has made for a very smooth transition and positive experience for you both. It is fantastic to hear that you are both feeling stronger and in a better position at home to face the future.

I look forward to passing on your kind words to the whole team and I am sure they will get a real boost from hearing your feedback.

I hope your husband is feeling better now.

Kind Regards,

Jenni

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