"Unprofessional staff"

I am pregnant and in full time employment which means trying to get an appointment with the surgery is impossible as the lines are constantly busy. I understand the nhs is under pressure and the surgery is under staffed. I took the day off to get an appointment as I suspected I had shingles. I was treated like i had committed a crime by the receptionists who told me I should have called (which I had tried to do a number of times) they told me I was to stay away from the other patients and I could potentially infect patients aswell as them. On the NHS website it’s advised to seek medical treatment from your GP if you suspect you have shingles so I was shocked and humiliated by the hostile treatment of these unqualified and incompetent receptionists. I normally avoid going to the Avenue surgery at all costs and visit the walk in clinic where I receive a much better service. However, why should I do that when I am registered to a doctors surgery down my road and have been a patient there for nearly all my life. Dr hacking and Dr winter always provided a welcoming and caring practice, and since their retirement the surgery is hostile and vile.