"Modality fails patients"

Ever since Modality changed the working practice at my gp practice, I can honestly say that I feel failed as a patient.

The form that we are asked to fill in for our surgery (before we are triaged) is bonkers. A lot of the time it doesn't even cover the part of the body affected e.g. the gp surgery asked me to book an appointment through the form to discuss blood tests results, and there was no obvious way to do it. So what do you do?

Secondly the form is only available from 8am-12pm & 2-4pm - So during everyone else's working hours. Then today, when I went to complete the form at just before 3pm...unavailable again until tomorrow morning. Why? Who knows?

I spoke with the operations manager yesterday. She failed to answer my concerns about the stupidity of the form (I have been in my gp surgery and heard 2 other people complaining about the form as well). On top of that, I was not impressed with how I was dealt with.

It's hard enough to get a GP appointment. Modality are making it even harder. It's no wonder that patients just turn up at a&e.

Ps. This review has been submitted but not gone through because it says I've included workds that are all in capital letters...what like gp and a&e. More bonkersness!